{"meta":{"title":"GitHub Support documentation","intro":"GitHub offers different levels of support with each product, including community forum support and limited email support for everyone, full email support for all paid products, and 24/7 email and callback support with a service level agreement (SLA) if your account includes GitHub Premium Support.","product":"GitHub Support","breadcrumbs":[{"href":"/en/support","title":"GitHub Support"}],"documentType":"product"},"body":"# GitHub Support documentation\n\nGitHub offers different levels of support with each product, including community forum support and limited email support for everyone, full email support for all paid products, and 24/7 email and callback support with a service level agreement (SLA) if your account includes GitHub Premium Support.\n\n## Recommended\n\n* [About GitHub Support](/en/support/learning-about-github-support/about-github-support)\n\n  You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.\n\n* [Creating a support ticket](/en/support/contacting-github-support/creating-a-support-ticket)\n\n  You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.\n\n* [Using Copilot in GitHub Support](/en/support/contacting-github-support/using-copilot-in-github-support)\n\n  You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.\n\n* [About GitHub Premium Support](/en/support/learning-about-github-support/about-github-premium-support)\n\n  GitHub Premium Support is a paid, supplemental support offering for GitHub Enterprise customers.\n\n* [Getting your enterprise started with the GitHub Support portal](/en/support/contacting-github-support/getting-your-enterprise-started-with-the-github-support-portal)\n\n  Learn how to start using the GitHub Support portal for issues related to your enterprise.\n\n* [Viewing and updating support tickets](/en/support/contacting-github-support/viewing-and-updating-support-tickets)\n\n  You can view your support tickets and respond to GitHub Support using the GitHub Support portal.\n\n## Links\n\n### Getting started\n\n* [About GitHub Support](/en/support/learning-about-github-support/about-github-support)\n\n  You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.\n\n## Articles\n\n* [About GitHub Support](/en/support/learning-about-github-support/about-github-support)\n\n  You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.\n\n* [About GitHub Premium Support](about-github-premium-support)\n\n  GitHub Premium Support is a paid, supplemental support offering for GitHub Enterprise customers.\n\n* [About GitHub Special Events Support](about-github-special-events-support)\n\n  Special Events Support is an optional support offering for GitHub Enterprise customers who need dedicated assistance during critical events.\n\n* [About Copilot in GitHub Support](/en/support/learning-about-github-support/about-copilot-in-github-support)\n\n  Copilot in GitHub Support can help you by providing answers to a wide range of questions about GitHub's products and features.\n\n* [About ticket priority](about-ticket-priority)\n\n  Support tickets are assigned a priority based on the circumstances of the issue and impact to you and your team.\n\n* [GitHub Marketplace support](/en/support/learning-about-github-support/github-marketplace-support)\n\n  When you encounter issues using an app in GitHub Marketplace, you can contact the support team for the app.\n\n* [Getting your enterprise started with the GitHub Support portal](getting-your-enterprise-started-with-the-github-support-portal)\n\n  Learn how to start using the GitHub Support portal for issues related to your enterprise.\n\n* [Creating a support ticket](/en/support/contacting-github-support/creating-a-support-ticket)\n\n  You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.\n\n* [Using Copilot in GitHub Support](/en/support/contacting-github-support/using-copilot-in-github-support)\n\n  You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.\n\n* [Viewing and updating support tickets](/en/support/contacting-github-support/viewing-and-updating-support-tickets)\n\n  You can view your support tickets and respond to GitHub Support using the GitHub Support portal.\n\n* [Providing data to GitHub Support](providing-data-to-github-support)\n\n  Since GitHub Support doesn't have access to your environment, we sometimes require some additional information from you.\n\n* [Sharing feedback with GitHub](/en/support/sharing-feedback-with-github)\n\n  You can share your ideas, thoughts, and feedback with GitHub's Product team and upvote feedback left by others."}