{"meta":{"title":"Resolving issues with your enterprise on GHE.com","intro":"Learn the best course of action when you encounter problems.","product":"Enterprise administrators","breadcrumbs":[{"href":"/en/enterprise-cloud@latest/admin","title":"Enterprise administrators"},{"href":"/en/enterprise-cloud@latest/admin/data-residency","title":"Data residency"},{"href":"/en/enterprise-cloud@latest/admin/data-residency/resolving-issues-with-your-enterprise-on-ghecom","title":"Resolving issues"}],"documentType":"article"},"body":"# Resolving issues with your enterprise on GHE.com\n\nLearn the best course of action when you encounter problems.\n\n## Viewing service status\n\nIf you're experiencing problems with a service that usually works, like pull requests or GitHub Copilot, you can check if an ongoing incident is affecting the service in your region. See GitHub's status page at <https://githubstatus.com>.\n\n## Getting support\n\nIf you need help to resolve an issue, contact [GitHub Enterprise Support](https://support.github.com). Ensure you are signed in to the support portal with your GHE.com account. You can also purchase GitHub Premium Support.\n\nSome requests, such as configuration of an external identity management system, may not be in the scope of what GitHub Support can help with. See [About GitHub Support](/en/enterprise-cloud@latest/support/learning-about-github-support/about-github-support#scope-of-support).\n\n## Giving feedback\n\nWe encourage you to engage with your account team to provide feedback about your company's experience on GHE.com.\n\n## Further reading\n\n* [About GitHub Premium Support](/en/enterprise-cloud@latest/support/learning-about-github-support/about-github-premium-support)"}